At RunHERS, we aim to despatch your order as quickly as possible.

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Order Processing

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• Orders placed before 3:00pm (UK time), Monday to Friday, will be despatched the same working day.

• Orders placed after 3:00pm, or on weekends and UK public holidays, will be despatched on the next working day.

• During exceptionally busy periods, despatch times may be slightly longer. If this happens, we will keep you informed.

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Delivery Service

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• All UK orders are sent using Royal Mail Tracked 48.

• Delivery is typically made within 2 working days from despatch, although this is an estimated service and is not guaranteed by Royal Mail.

• Once your order has been despatched, you will receive a confirmation email containing your Royal Mail tracking number.

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Delivery Charges

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• Standard UK Delivery (Royal Mail Tracked 48): £4.95 per order.

• The £4.95 delivery charge includes postage, packaging and handling.

• FREE UK delivery is available on all orders of £65 or more (after any discounts have been applied).

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Proof of Delivery

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Royal Mail tracking provides updates throughout your parcel's journey, including confirmation of delivery where applicable.

Where Royal Mail confirms that a parcel has been successfully delivered to the address provided (or to a nominated safe place or neighbour in accordance with your delivery instructions), RunHERS will generally consider the order to have been delivered.

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If you believe your parcel has been incorrectly marked as delivered, you should first:

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• Check with other members of your household.

• Check any nominated safe place.

• Check with neighbours.

• Review your Royal Mail tracking information.

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If the parcel cannot be located, please contact us promptly. We will work with Royal Mail to investigate the delivery. Royal Mail may require the recipient's cooperation during this process.

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Incorrect Delivery Address

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Customers are responsible for ensuring that the delivery address entered at checkout is accurate and complete.

RunHERS cannot accept responsibility for parcels delivered to an address supplied incorrectly by the customer.

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Lost or Delayed Parcels

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If your parcel has not arrived within the expected delivery timeframe, please contact us. We will liaise with Royal Mail where appropriate to investigate the delay and seek a resolution.

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Contact Us

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If you have any questions regarding your delivery, please contact us through our Contact Us page and we will be happy to assist.

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